cuan328 Privacy Policy and Data Care

A user from Jakarta registers with cuan328, provides their name and email address, then uploads a government ID for account verification before making their first deposit via OVO. This page describes what we collect at each step, how we protect that data, and your rights as a cuan328 account holder.

Our approach to data privacy is straightforward. We collect only the information required to operate your cuan328 account—identity details for compliance, payment information to process deposits and withdrawals, and usage data to prevent fraud and improve our service. We do not sell your data to third parties. We do not use your information for marketing without your explicit consent. We retain your data only as long as necessary to fulfill the purpose for which we collected it, or as required by applicable law.

This policy explains what we collect, how we use it, how we share it (if at all), and how you can exercise your rights under applicable privacy law.

What Data We Collect on cuan328

We collect data from you directly during account creation and from your interactions with cuan328. Direct data includes your name, email address, phone number, date of birth, and address. For account verification, we collect a copy of your government-issued ID (passport, KTP, or equivalent) and proof of address (utility bill or official letter). These are required by law to verify your identity before processing withdrawals.

When you fund your cuan328 account, we collect payment information. If you deposit via DANA, e-wallet, or mobile banking, we receive only confirmation data from your payment provider—no sensitive banking details are stored on our servers. Bank transfers through local payment, online payment, e-wallet, or mobile banking require us to match your account name to your ID; we retain this matching record for compliance. We also collect your withdrawal destination account details—a phone number for local payment or online payment, a bank account number for e-wallet or mobile banking, or a local payment code for online payment.

Usage data is collected automatically. When you log into cuan328, we record your IP address, device type, operating system, and browser information. When you place a selection on Liga 1 fixtures, esports markets, or live-dealer tables, we record the game type, amount, and settlement outcome. These records help us prevent fraud, investigate disputes, and comply with gaming regulations in supported jurisdictions including Jakarta, Surabaya, Bandung, and Medan.

How We Use Your Data

We use data from your cuan328 account for four primary purposes. First, account management: your name, email, and ID allow us to create your account, process your deposits through e-wallet, mobile banking, local payment, or bank transfer, and enable your withdrawals. Second, compliance and legal obligation: we verify your identity to meet gaming regulations and anti-money-laundering laws. Third, fraud prevention: we analyze your IP address, device history, and betting patterns to detect unusual activity and protect your account. Fourth, service improvement: we use aggregated data to understand which game types (Piala AFF markets, slots, esports) attract which user regions, so we can improve our platform experience.

We do not use your data for marketing unless you explicitly opt in. During Idul Fitri, Idul Adha, Imlek, or other promotional windows, we may send you emails about available bonus offers only if you have subscribed to promotional communications. You can unsubscribe from these emails at any time by clicking the unsubscribe link in the email header. We will never sell your email address, phone number, or personal information to third parties.

Third-Party Data Sharing

We share data with third parties only when necessary to operate cuan328 or as required by law. Payment processors (the companies operating online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking-local payment-online payment-e-wallet channels) receive your payment information to process transactions—we provide only the minimum data required. Our hosting provider may store backups of our database outside Indonesia; all hosting partners are bound by confidentiality agreements and data protection clauses. If a government authority issues a legal order in a supported jurisdiction, we may be required to disclose information to that authority. We do not voluntarily cooperate with third-party requests unless they are backed by legal process.

How Long We Keep Your Data

We retain identity verification documents (ID copy, address proof) for the life of your cuan328 account plus 7 years after closure, as required by gaming and anti-money-laundering regulations. Payment transaction records are retained for at least 5 years. Usage logs (IP addresses, device information, betting history) are kept for 3 years. Email communications with our support team are retained for 2 years after your last support interaction. When the retention period ends, we delete or anonymize your data unless legal obligation requires us to keep it longer.

Your Rights and Data Access

Under privacy law in jurisdictions where cuan328 operates, you have the right to access your personal data, request correction of inaccurate data, and request deletion of data we no longer need. To exercise these rights, contact our support team through your cuan328 account dashboard. We will respond to access requests within 30 days. Deletion requests may be subject to legal holds—if your data is required for regulatory compliance or an ongoing dispute, we will explain why we cannot delete it immediately. Correction requests are processed within 7 business days.

Cookies and Tracking Technologies

We use cookies on cuan328 to keep you logged in, remember your preferences, and analyze how you interact with our platform. Essential cookies (session tokens, CSRF protection) are necessary for your account to function. You cannot disable these without losing functionality. Analytical cookies help us understand which game categories (football, esports, live dealers) and payment methods (DANA, e-wallet, mobile banking) are most popular. You can disable analytical cookies in your browser settings without affecting your cuan328 account. We do not use third-party advertising cookies that track you across other websites.

Data Security and Encryption

We protect your data through encryption in transit (HTTPS/TLS for all connections to cuan328) and at rest (encrypted storage for sensitive fields like payment details and ID documents). Our servers are access-restricted and monitored. We enforce strong password requirements and offer optional two-factor authentication for your account. In the unlikely event of a data breach, we will notify affected users and authorities as required by law. We maintain cybersecurity insurance and regularly audit our systems for vulnerabilities.

Contact Us About Privacy

Questions about cuan328's privacy practices, data access requests, or concerns about how we handle your information should be directed to our support team through your account dashboard. We respond to all privacy inquiries in English within 48 business hours. Our services are available only where applicable local law permits.